Job Details

Job Overview

Assistant Casino Shift Manager at Bally's Baton Rouge. We hire people with wonderful attitudes, dedicated to providing extraordinary service to guests and colleagues. Our philosophy focuses on Team Members talent to discover strengths and develop them for continuous growth.

Perks

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages
• Paid Time Off

Responsibilities

The Assistant Casino Shift Manager supports the Casino Shift Manager by providing direct oversight of the casino floor and serving as the casino shift manager designee as needed. The individual has direct supervision of the designated table games and slot floor area and helps foster strong employee engagement, effective communication, and excellent guest service. The position oversees daily game protection, floor operational tasks, and employee performance and satisfaction.

• Build positive guest and team member relations
• Participate and conduct departmental meetings
• Ensure consistent high?quality service to all team members and guests
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests
• Oversee daily slots and table games operations, including opening and closing duties for the assigned shift, game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demands
• Support all duties assigned to the Casino Shift Manager by assisting with task completion and by serving as the Casino Shift Manager designee as needed
• Maintain integrity of table games equipment and conduct reviews and analyses of new games and technology to make recommendations and improvements
• Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations. Notify Vice President of Casino, Casino Director or Casino Shift Manager of any unusual events, circumstances, missing items or alleged theft
• Assist the Casino Shift Manager to interview, select, train, supervise, and counsel other slots and table games employees for the efficient operation of all departmental operational functions for the assigned shift. Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development

Qualifications

• Bachelors Degree or equivalent experience or a minimum of 2 years related experience required and at least 6 years of table games work experience
• Previous experience managing table games operations in a similar resort setting
• Gaming license/registration as required by jurisdiction(s)
• Ability to establish credibility and rapport with other leaders both within and outside the department
• Strong overall knowledge of table games operations, dealing, standards, and rules
• Ability to effectively communicate in English, both oral and written forms

Equal Opportunity

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Location & Referral

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