Job Details

Inbound Customer Service Agent

At Disabled Veteran Solutions (DVS), customer service is not a stepping stone-it's a profession. We're looking for individuals who take pride in reliability, professionalism, and doing the right thing every day for the people they serve. If you're seeking stable, long-term employment, value structure and accountability, and want to grow with a company that invests in its people, this role was designed for you.

About the Role

As an Inbound Customer Service Agent, you'll support government-based programs that make a real difference in people's lives. This is a high-trust, high-responsibility role where consistency, attention to detail, and follow-through matter. This position is best suited for candidates who:

• Enjoy helping others in a structured environment
• Are dependable, punctual, and committed to long-term success
• Take ownership of their work and understand the impact of quality service
• Want to grow within a customer service career path

What You'll Be Responsible For

• Handling inbound calls with professionalism, empathy, and confidence
• Providing accurate information, basic troubleshooting, and clear next steps
• Scheduling appointments and submitting support tickets when appropriate
• Documenting each interaction thoroughly and accurately in our systems
• Following up with customers when required to ensure resolution and satisfaction
• Adhering to program guidelines, compliance requirements, and quality standards

What We're Looking For

• A quiet, dedicated home workspace free from distractions
• Reliable high-speed internet, ethernet connection
• Windows-based computer (dual monitors preferred) and USB-wired headset
• High school diploma or GED
• Ability to pass a background check
• Strong verbal and written communication skills
• Consistent availability Monday-Friday between 8:00 a.m. - 8:00 p.m. EST

Preferred (Not Required)

• Prior customer service or call center experience
• Comfort working with structured systems and documentation
• Bilingual English/Spanish (highly valued)

Why Top Performers Choose DVS

• Stability: Long-term programs with predictable schedules
• Purpose: Meaningful work supporting Veterans, Military Families, and public service programs
• Accountability: Clear expectations, coaching, and performance standards
• Growth: Opportunities to advance into senior, training, QA, or leadership roles
• Respect: A professional, people-first culture that values reliability and contribution

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized Business Process Outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business. We are committed to operational excellence, integrity, and building long-term careers for our team members-many of whom are Veterans, Military Family members, and individuals seeking stability and purpose in their work.

Schedule & Training Details

• Training Start Date: January 5, 2026
• Training Schedule: Monday-Friday, 9:00 a.m. - 4:30 p.m. EST
• Location: Fully Remote (EST hours required)

If you're looking for more than "just a job" and are ready to commit to a professional customer service career, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.