Job Details

Learning & Development Officer

We are looking for a Learning & Development Officer to join our team in Baton Rouge, Louisiana. In this role, you will play a key part in designing and implementing impactful training programs that enhance employee skills and ensure compliance with industry standards. Your expertise will contribute to fostering a knowledgeable and high-performing workforce committed to delivering exceptional customer experiences.

Responsibilities:

• Develop and deliver engaging training sessions tailored to employees' needs.
• Collaborate with managers and leadership teams to identify and address knowledge gaps.
• Create and distribute instructional materials that align with company policies and regulatory requirements.
• Organize and manage external training resources to supplement internal programs.
• Conduct workshops and seminars focused on new products, procedures, and policies.
• Monitor training effectiveness through participant feedback and make program improvements.
• Oversee the Learning Management System to ensure its functionality and relevance.
• Facilitate branch visits to assess training needs and provide on-site support.
• Manage the budget for training initiatives and ensure resource allocation aligns with organizational goals.
• Design customized content to address specific learning objectives and organizational priorities.

Requirements:

• Bachelor's degree or equivalent experience in a related field.
• Minimum of 3 years of experience in adult education or employee training programs.
• Certification in adult training or relevant qualifications preferred.
• Familiarity with financial institution operations and compliance standards.
• Proficiency in content design tools such as Canva, Articulate Studio, and Adobe Creative Cloud.
• Strong communication skills, including presentation and negotiation abilities.
• Advanced knowledge of Microsoft Word and Excel.
• Ability to travel and adapt to various work environments as needed.