Job Details

Assistant General Manager

Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

Position Overview:

We are looking for an Assistant General Manager to join our team and be part of something great. We have an outstanding career opportunity for a driven, successful leader with at least 4-6+ years of increasing management responsibility in the distribution/transportation fields.

Daily Responsibilities:

• Maximize operational efficiencies using defined metrics continuously improving operational performance while optimizing both company and partner measures.
• Ensuring partner satisfaction through regular communication and execution of both internal and external key performance indicators.
• Ensure a culture of safety throughout the local site by adhering to all safety policies and procedures - monitor warehouse safety, physical security and operational metrics on a daily, weekly and monthly basis
• Develop and maintain a culture of continuous process improvement that supports our pay for performance models.
• Partner with General Manager, Operations to coordinate staffing and operational needs of all operations within assigned location, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes and procedures.
• Conducts industrial truck, safety, hazard communication training and certification program and new-hire orientation training.
• Schedules associates by analyzing the workload, delivery schedules, and partner expectations to estimate associate hours required.
• Responsible for payment processing, including credit card payments and checks received. Will reconcile, report and submit all payment transactions at the end of the workday, including executing and balancing daily deposits
• Maintains accurate customer account information and billing requirements to keep up-to-date files
• Analyzes and resolves work problems or assists Supervisors and associates in solving work problems.
• Interprets Company policies and procedures for associates and enforces safety regulations.
• Provides guidance, support, and direction to Supervisors in the performance of all duties
• Coach, train, and develops associates through training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback
• Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner. Complies with the Injury and Illness Prevention Program (IIPP).

• Works as a team, with the General Manager, Site Operations to drive efficiency, effectiveness, and profitability of operations through P&L responsibility for the site, including revenue and profitability performance against budget.

Qualifications:

• Must be very flexible with shift start times as well as days worked, including weekends and holidays.
• 4-6+ years of management and leadership experience in an industrial setting.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills.
• Ability to simultaneously perform multiple tasks.
• The ability to make decisions, problem-solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment.
• Ability to manage budgets; read and interpret P&L statements; and prepare related management reports.
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
• Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking.

Physical Requirements:

• Ability to walk and stand for extended periods of time
• Ability to lift up to 75 lbs.

Education and/or Experience:

• Warehousing, Logistics, Supply Chain or Third-Party experience preferred
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination.
• Proven experience in providing high levels of customer service to internal and external customers.
• College degree is a plus.

What We Offer:

• Competitive Salary
• Quarterly incentive based on operational performance.
• Benefits on the 1st following 30 days of employment.
• Career growth-our company looks to promote from within first.
• Paid Training, Safety Incentives
• Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.

This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The job responsibilities and tasks described herein may be modified and expanded over time.