Job Details

Our Card Services Specialist provides support and expertise to the Credit Union on all aspects of card services while operating within the guidelines of card associations and processor entities. They are responsible for troubleshooting and resolving more complex issues within the Card Services Department, serving as a mentor to Card Services Representatives in all areas of account maintenance, and recommending solutions to streamline processes within the Card Services Department. Additionally, our Card Services Specialist must embody Pelican's Core Values and provide excellent service in all that they do.

A Day in the Life of a Card Services Specialist INCLUDES:

• Answering questions and inquiries from members and co-workers concerning all plastic card issues.
• Serving as an escalation point for troubleshooting issues within the department and assisting team members and members with researching and resolving complex issues.
• Reviewing card transactions and making recommendations to lower fraud and losses while ensuring minimal impact on legitimate card transactions.
• Assisting team members with research, reconciliation, and solving complex credit card account issues on a daily basis.
• Working with cardholders, financial institution professionals, team members and others throughout the organization to provide excellent member service.

Card Services specialist Skills and qualifications include:

• 2 years of experience in card operations to include knowledge of the Credit Card Act, Visa rules, Reg E, and Reg Z.
• Must have experience identifying card fraud trends and an understanding of in-house credit card processing.

• 2-year degree in Business Administration or a related field of study or completion of specialized training or certification/licensing (i.e. NCCO, Portfolio Management, Card Engagement or related risk management/fraud/lending certifications).
  • Additional related experience may be considered in lieu of meeting education requirements.

• Computer skills are a must.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Proficiency in Microsoft Office products, especially Excel.

Other things you may want to know about this position:

• Work Schedule
  • Monday - Friday
    • 8:00 am - 5:00 pm
      • May be needed until 5:30 pm on occasion.
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.