Job Details

ORS Manager

Office of Unemployment Insurance Division: UI BAT Location: Baton Rouge, La Office of Unemployment Insurance Administration (OUIA) Overview: OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals Louisiana Works (LW) is seeking an ORS Manager to join the Office of Unemployment Insurance. This position is responsible for the direct supervision and review of work performed by the benefits staff.

Minimum Qualifications: Seven years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR Six years of full-time experience in any field plus four years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR A bachelor's degree plus four years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR An advanced degree in any field or a Juris Doctorate plus three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information: Responsible for developing and conducting training to state-merit and non-merit staff for each function of the Benefits Analysis Team Manages and reviews all error reports received from Adjudication and Call Center Management team to determine training needs for the unit and individuals. Assists Supervisors in the department in scheduling team trainings and one-on-one staff trainings on specific topics, from error reports and supervisor audits. Maintains and updates training material Identify areas of deficiency that need enhancement and/or implementation Location: Baton Rouge, La Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty All applicants selected for employment must submit to drug screening and a background check. How to Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Contact Information: For further information about this vacancy, contact: Kedrick Kennedy ...@la.gov The Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-###-####