Job Details

A well-established, mission-driven public service organization is seeking a professional and dependable Receptionist/Admin to manage a busy front desk and high-volume phone system. This organization provides administrative and support services related to community-based programs and public resources, and regularly interacts with individuals, families, and partner agencies.

This position plays a critical role as the first point of contact and requires a calm, patient, and customer-focused professional who can communicate clearly and respectfully with a diverse population.

Location: Baton Rouge, LA 70816
Pay Rate: $18.00-$20.00 per hour (Depending on Experience)
Schedule: Monday-Friday, 8:00 AM-5:00 PM (One-hour lunch)
Employment Type: Full-Time

Key Responsibilities

• Answer and route a high volume of incoming calls in a courteous and professional manner
• Greet visitors and assist callers with general inquiries, directions, and basic information
• Accurately document and relay messages using the organization's internal systems
• Provide general administrative and clerical support as needed
• Maintain professionalism and confidentiality at all times
• Remain composed and effective when handling sensitive, emotional, or challenging situations
• Assist with additional front-office tasks to support daily operations

Qualifications & Skills

• Two year's experience in a receptionist, front desk, or administrative support role required
• Strong verbal communication and active listening skills
• Ability to remain calm, empathetic, and professional in a fast-paced environment
• Basic computer proficiency (email, data entry, internal systems)
• Dependable, punctual, and well-organized
• Comfortable working with the public and handling frequent phone interactions

Work Environment

• Professional office setting
• High call volume and regular public interaction
• Structured weekday schedule with no evenings or weekends

Why This Role

This is an excellent opportunity for someone seeking a stable, full-time position with consistent hours in a professional, public-facing environment. The role offers competitive hourly pay, predictable scheduling, and the opportunity to contribute to an organization focused on community services and support.