Job Details

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers' comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward's 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana.

Thank you for your interest in LWCC. We invite you to apply, and a member of our team will review your application. To learn more about us, please visit LWCC.com.

Overview

Under direction of the Enterprise Systems Supervisor, provides a variety of user support functions to promote the productive and secure use of technological tools. Following documented standards and procedures, provides IT service desk support to end-users; provides technical assistance and support related to computer workstations, hardware, or software; responds to service tickets, runs diagnostic programs, isolates problems, and determines and implements solutions.

Roles, Responsibilities, and Priorities

Major Areas of accountability

• General
  • Provides service desk support including responding to help tickets or phone calls, resolving problems and, if necessary, conferring with senior staff about unusual problems.
  • Performs computer workstation installations and relocations.
  • Performs basic troubleshooting procedures to identify and correct system and software errors. Tasks include running diagnostics, conferring with senior staff, performing remedial action, and communicating with other IT staff members and the affected users.
  • Maintains daily performance of computer workstations which may include installing, modifying, and repairing computer hardware and software.
  • Creates training manuals and/or knowledge articles for end-users and conducts occasional training classes on operating systems, software, or hardware to end-users.
  • Attends and participates in general group meetings and project team meetings when assigned.
  • Follows up with end-users to ensure issues have been resolved.
  • Confers with supervisor, project team leaders, other network personnel and/or operations staff to discuss work processes, plans, and/or tasks to be performed. Presents problems as they are identified and participates in their resolution.
  • Performs other related duties of a comparable level/type as required.

• Strong character
  • Alignment with company values, mission, and vision
  • Trustworthy and honest
  • Decisive
  • Curious and persistent
• Passion for innovation
  • Willingness to learn
  • Adaptive to changing (tolerance for ambiguity)
  • Desire to collaborate to achieve corporate goals
• Strong communicator
  • Effective communication skills
  • Empathetic listener and open-minded
  • Commitment to accountability
  • Customer service skills

• A student pursuing a Baccalaureate degree in a STEM (Science, Technology, Engineering, Math) field. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position
• Experience
  • Experience with configuring, supporting, and troubleshooting Windows PCs. Experience with typical business software (Microsoft Office) a plus
• Physical Requirements
  • Must be able to lift a 24" flat-panel monitor and bend, stretch, use screwdriver and punch down tools as needed for cabling and equipment maintenance.