Job Details

Airport Customer Service Lead

Join to apply for the Airport Customer Service Lead role at GAT Airline Ground Support.

GAT offers a wide range of employee benefits including major medical, 401K Plan, Dental, and Vision coverage.

Job Summary

Customer Service Lead is responsible for ensuring a safe work environment for the crew while safeguarding the aircraft and flight performance. The role supports Customer Service Agents professional development, ensuring they are knowledgeable about ground operations and GAT policies, leading to excellent customer service and on?time flights.

Responsibilities

• Customers Service agents must report to work on a regular and timely basis.
• Ensures CSAs are in Personal Protective Equipment (PPE) and ready to perform duties.
• Provides input on operational improvements and efficiencies.
• Reports operational feedback for flight delays and performance to leadership.
• Addresses security related issues to leadership, is responsible for meetings.
• Able to perform under pressure and within fixed time constraints.
• Ensures CSAs are adhering to our uniform standards.
• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and place on conveyor belts.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre?employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.
• Other duties as assigned.

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug?free workplace and conducts a random drug test. Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10?year criminal history records check, and drug screen as required. You must also have proof of high school or GED completion.

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

Airlines and Aviation