Job Details

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Job Posting Title:
WAE - Call Center Operator-1

Position Type:
Wages as Earned (Fixed Term)

Department:
LSUAM ORED - SSPI - NISC - NCDF - Ops - Call Center (Natasha Marie Gaines (00051994), Clarissa Herrera (00017984))

Work Location:
0355 William P. Johnston Hall - Office

Pay Grade:
Temporary

Job Description:

This is a non-supervisory, unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU. The Customer Service Analyst helps to answer incoming calls to the call center, perform data entry, and assist with assigned projects, under the direction of the Call Center Managers and the Program Director.

Job Responsibilities:

Answer incoming hotline calls and input data into the proper database. (75%)

Input non-phone complaints and input the information into the proper database. (20%)

Other duties as assigned. (5%)

Minimum Qualifications:

Bachelor's Degree

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply--a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications:

Customer service experience in a call center setting.

Special / Physical Qualifications:

Proficient in Microsoft Office. Excellent analytical and verbal / written skills, as well as attention to detail and follow-up. Flexible and adaptable to changing environment and new types of work. Must pass a federal background check.

Additional Job Description:

Special Instructions:
Please provide a cover letter, resume, and three (3) professional references including name, title, phone number, and e-mail address.

Please attach ALL required documents under the "Resume/CV" section of your application.

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required before hiring (if applicable).

Due to the nature of the position and/or position responsibilities, this position shall be subject to pre-employment screenings in accordance with University Policy as required.

For questions or concerns about updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-###-#### or email ...@lsu.edu.
For questions or concerns regarding the status of your application or salary ranges, please contact Heather Acord at ...@lsu.edu.

Posting Date:
December 5, 2025

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-###-#### or email ...@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.