Job Details

Online Order Specialist

  2025-12-07     Brookshire Grocery     Baton Rouge,LA  
Description:

At Brookshire Grocery Company (BGC), we're committed to building a community where you can thrive. BGC is home to five unique banners, operating over 215+ stores across Texas, Louisiana, Arkansas, and Oklahoma.

We create an environment where your contributions are celebrated, and your career can flourish. Whether you're starting your journey or looking to advance, you'll find a supportive team, endless growth opportunities, and the chance to make a significant impact.

Here's what makes us stand out:

  • Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
  • Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
  • Ownership that empowers: 401(k) plan with company contributions to secure your future.
  • Savings for your lifestyle: Exclusive employee discounts on essential items.
  • Investing in your dreams: Scholarships and educational support for your growth.
  • Adventure awaits: Access to a 205-acre outdoor recreation area for relaxation and fun.

When you join BGC, you're not just starting a job; you're joining a team that supports your goals, inspires your journey, and celebrates your achievements.

Job Summary:

Your main responsibility will be to prepare online customer orders with precision and efficiency while delivering excellent customer service and staying updated on product offerings and standards.

Key Responsibilities:
  • Prepare online orders by accurately selecting products and organizing them for timely pickup.
  • Identify out-of-stock items, recommend suitable substitutions, and highlight advertised specials.
  • Ensure accurate checkout totals by properly weighing, keying, and scanning items.
  • Maintain up-to-date knowledge of products and food safety standards to guarantee freshness.
  • Organize, bag, and load orders into customers' vehicles.
  • Exhibit a friendly, customer-focused attitude while assisting with online orders and addressing customer inquiries.
  • Stay familiar with product codes and promotional items.
  • Keep informed about payment policies related to various payment methods.
  • Handle products cautiously to minimize damage.
  • Maintain a clean and safe working environment.
  • Promote product sales through suggestive selling techniques.
Knowledge, Skills, and Abilities:
  • Basic cash register knowledge.
  • Basic mathematical skills.
  • Understanding of food quality standards.
  • Knowledge of temperature standards for selected products.
  • Ability to assess produce ripeness.
  • Effective communication skills, both written and verbal.
  • Ability to multi-task in a fast-paced environment.
  • High accuracy levels in work tasks.
  • Adaptability in learning new technology and processes.
  • Flexibility to work various schedules, including nights, weekends, and holidays.
  • Awareness of potential hazards and taking necessary precautions.
  • Promptly report any hazards to a supervisor.
Education, Experience, and Qualifications:
  • At least six months of relevant experience or equivalent education.
  • Must be at least 16 years of age; 21 in Louisiana.
  • Must be 21 or older to drive for company business.
  • Relevant certifications required where applicable.
Physical Demands:
  • Frequent use of close vision, distance vision, and depth perception.
  • Regular hand usage for reaching and handling objects.
  • Continuous standing or walking required.
  • Occasional lifting of objects up to 75 lbs.
Work Environment:
  • Primarily work within a retail store setting.
  • Exposure to outside temperatures and varying weather conditions.
  • Occasional exposure to extreme cold and heat.
  • Ability to work in occasionally slippery or damp conditions.
  • Noise levels vary from quiet to moderate.

Ready to discover your place with us? BGC is a


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