Job Details

The Tech Support Specialist I, II is an integral part of the continued stability and growth of REV by serving as a front-line representative of the REV brand. The Tech Support Specialist I, II is part of a supportive, service-oriented team that promotes quality customer experiences and is honest and committed to customer care. This position engages in real-time troubleshooting with customers to resolve technical issues, educate residential customers about the installation and use of products, and capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. Career Pathways:Tech Support Specialist I - Tech Support Specialist IIESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)Works in call center environment answering inbound customer calls concerning inquiries about one or more REV products and/or services. May utilize alarm.com to troubleshoot customer alarm calls. Discovers th...Support Specialist, Technical Support, Specialist, Customer Experience, Support, Communications, Technology, Healthcare