Job Details

Customer Care Specialist (In Our Service Department)

This position involves providing outstanding customer service by answering phone calls in the service department, returning customer calls, and providing updates to customers with vehicles in service. Communication with Customers, Service Writers, and Managers to ensure customers are informed.

Responsibilities:

• Answer incoming phone calls in the service department
• Return customer calls promptly
• Provide updates to customers with vehicles in service
• Communicate effectively with service writers, customers, and managers to keep customers informed

Requirements:

• Excellent communication skills
• Ability to multitask
• Strong attention to detail
• Previous customer service experience is a plus

Benefits:

• Competitive compensation
• Opportunity for growth
• Health insurance
• 401k plan

About the Company: Gerry Lane Buick is located in Baton Rouge, LA and is committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of our success!

At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years.

Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you.

NO EXPERIENCE REQUIRED - ON-THE-JOB PAID TRAINING WILL BE PROVIDED. Join our service team today!

What We Offer:

• Competitive Compensation
• Flexible Schedules
• 401K With Company Match
• Vision / Dental / Health Insurance
• Paid Training
• Great Culture
• Promote From Within!

Responsibilities

• Build relationships & create customers for life. Assist them in staying updated when their vehicle is in our service department for repairs.
• Know the in's & the out's of service offerings
• Direct report to the Service Manager regarding status of customer vehicle.
• Bring your ‘A game' & positive attitude with you every day
• 7:00 Am to 4:00 PM Monday through Friday

Qualifications

• Be ready to hit the ground running
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.