Job Details

Answerscalls from customers and schedules transportation appointments. Enters datainto scheduling system. Assists customers with other inquiries regardingtransportation services such as ETA's, activating will calls, andcancellations.

Duties:
• Accurately enters customer and trip data into the scheduling software system.
• Assist customers scheduling transportation to and from doctor appointments,hospital visits, nursing homes, and other locations.
• Maintains knowledge of ongoing programs, pricing, and procedures.
• Meets or exceeds all performance targets for the call center.
• Works with Dispatch to ensure customers are picked up within committedtimeframe.
• Follows approved policies and procedures to complete daily tasks.
• Cancels trips and notifies Dispatch immediately upon customer notification ofcancel.
• Follows call center attendance guidelines.
• Maintains a positive attitude and friendly, professional tone while speaking tocustomers and co-workers.
• Completes any other tasks or duties assigned to them or asked of them.

Skills/Qualifications:
• Customer Service Experience, Computer Knowledge, Quality Focus, ProblemSolving, Good Oral and Written Skills, Listening, Phone Skills, Multi-tasking,Organization and Time Management Skills.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• No experience needed