Job Details

Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.

Job Purpose

Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have a competent and current understanding of Windows Server 2016 or higher, Active Directory, domain infrastructure including identity management, server setup and management, network administration with troubleshooting and results-oriented technical skills.

Main Responsibilities

• Server configuration, support, troubleshooting, and maintenance
• Manage servers, including email, print, and backup servers and their associated operating systems and software
• Configure and support routers/firewalls
• Maintain general knowledge of Azure and/or AWS
• Configure, manage, and troubleshoot Active Directory
• Research networking issues and products as required
• Perform presales hardware and software recommendations
• Research technical issues and resolutions online
• Enter time and expenses into customer management system promptly
• Close tickets and tasks, documenting resolutions
• Mentor desktop and field technicians
• Assist in defining technology best practices for our company and customers
• Provide remote and onsite support to customers

Decision Making

Regularly review technical processes and recommend changes. Make decisions on hardware/software requirements and installation/support timelines for customer infrastructures.

Working Relationship & Contacts

• Communicate directly with customer liaison and network users
• Coordinate with managed services team members, including lead consultants and desktop support

Personal Requirements

• College degree or 5+ years experience
• 2-5 years experience in network/server support; certifications are a plus
• Hands-on hardware troubleshooting experience
• Strong written and oral communication skills
• Strong interpersonal skills
• Self-motivated and goal-oriented
• Attention to detail
• Ability to prioritize and execute tasks effectively
• Customer service focus
• Experience in team environments
• Knowledge of LAN/WAN topology and design
• Proficient with Cloud, SANs, NAS devices
• Experience with VPN, IPSEC, certificates, and security services
• Knowledge of cloud and on-premise infrastructure