Job Details

Overview

As a Technical Support Engineer, you will deliver technical solutions and support to help drive success for our customers. You'll collaborate with consultants and project teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.

Responsibilities

• Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
• Collaborate with cross-functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Must Have

• Bachelor's degree in Computer Science, Engineering, or related field
• Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
• Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
• Effective communication and collaboration skills with team members, partners, and customers