Job Details

Key Accounts Manager

At CreditBPO, we are revolutionizing how businesses access credit and how banks, lenders, and procurement teams evaluate businessespowered by AI and data-driven intelligence. Our commitment to innovation has not gone unnoticed. CreditBPO has been recognized for its impact and excellence in fintech, earning prestigious industry awards and citations.

As an AI-first company, we are building a world-class team that thrives on technology, innovation, and data-driven decision-making. We believe that the best talent deserves the best challengesopportunities that will push the boundaries of what's possible in AI applied to financial intelligence, risk assessment, and business growth.

Role Overview

As Key Accounts Manager, you will play a vital role in onboarding, managing, and growing relationships with CreditBPO's largest and most strategic clientsincluding banks, conglomerates, and government agencies. This role is both relationship-driven and data-informed.

Key Responsibilities

• Act as the main point of contact for strategic accounts post-sale
• Lead client onboarding and training sessions, ensuring strong product adoption
• Manage ongoing communication and issue resolution
• Identify upsell and cross-sell opportunities and collaborate with BD/RevOps teams
• Monitor account health and proactively address risk of churn
• Serve as voice-of-the-customer for internal teams (product, ops, leadership)
• Prepare and present account reports and insights

Requirements

• 35 years experience in B2B customer success, account management, or sales
• Proven success managing enterprise relationships
• Excellent interpersonal, presentation, and communication skills
• Highly organized with a track record of managing complex client workflows

Preferred

• Familiarity with CRMs (e.g., Pipedrive, HubSpot), project tracking (e.g., Trello, Notion)
• Experience in fintech, procurement, or SaaS

What We Offer

• Direct access to top-tier clients and decision-makers
• High-ownership role with measurable impact on retention and expansion
• Outcome-based performance model and competitive compensation
• Flexible remote setup

Only candidates currently not employed will be considered.

To apply, send your resume and a short cover letter outlining a major account you managed, how you handled it, and the results achieved.

Note: Only candidates currently unemployed may apply. We are not entertaining counteroffer-seekers.