Job Details

GENERAL SUMMARY:

The Permanent Supportive Housing (PSH) Manager is responsible for developing and providing direct case management, tenant engagement, and service coordination to individuals and families residing in both site-based and scattered-site permanent supportive housing programs. This role promotes housing stability, self-sufficiency, and community integration through individualized support and collaboration with social service partners. The manager ensures compliance with program standards, HUD guidelines, and organizational policies, overseeing the delivery of high-quality supportive services to tenants facing homelessness or housing instability.

Personnel collaborate broadly, honoring SVDP's mission and Catholic Social Teaching, participating in the homeless Continuum of Care to maximize guest benefit and minimize duplication of effort. All work is performed without distinction in those served, seeing the face of Christ in every individual.

MINIMUM QUALIFICATIONS:

1. Education, Experience & Certification:
   1. Bachelor's degree in Social Work or related field required from an accredited university; Master's degree preferred
   2. Licensure as a LMSW with LA State Board of Social Work preferred
   3. Minimum of three years experience in social services, case management, or direct support for at-risk populations
   4. Program management experience preferred
   5. Experience serving populations with persistent mental illness and or disabilities
   6. Proficiency using computer, office equipment, Microsoft Office and Google Suite products
   7. Ability to enter and maintain accurate guest data in the Homeless Management Information System (HMIS)
   8. Valid driver's license (Class E for driving related duties), safe driving record, and ability to transport guests as needed
2. Other Qualifications:
   1. Ability to work cooperatively and effectively with SVDP staff, volunteers and those we serve
   2. Ability to communicate effectively and demonstrate interpersonal skills
   3. Demonstration of empathy, compassion, and ability to connect with individuals from diverse backgrounds
   4. Ability to identify and address complex challenges experienced by those we serve
   5. Experience managing caseloads (minimum of 20 people), coordinating services, and maintaining records
   6. Ability to prioritize and maintain focus on multiple tasks
   7. Demonstration of problem solving techniques and self motivation
   8. Respect for Catholic Social Teachings and SVDP mission
3. Physical Demands:
   1. Frequently move around campus and in the community
   2. Sit and drive a car, van, or small bus
   3. Sit for long period while working on the computer or talking with those we serve
4. Working Environment:
   1. Majority of tasks performed are in office and field/community settings

1. Tenant Engagement and Support:
   1. Establish supportive and trusting relationships with tenants to promote housing stability, self-sufficiency, and personal growth
   2. Conduct intake assessments for new tenants to determine needs, goals, and service plans
   3. Provide ongoing one-on-one case management to tenants in both congregate and scattered-site housing
   4. Facilitate goal-setting and encourage tenant participation in service plans
2. Service Coordination:
   1. Connect tenants to community resources, including but not limited to healthcare, mental health services, substance use treatment, employment support, and education programs
   2. Coordinate with local social service agencies to ensure tenants receive appropriate benefits and support
   3. Advocate on behalf of tenants to access necessary services
3. Housing Stability and Compliance:
   1. Monitor tenant compliance with lease agreements and housing program requirements
   2. Conduct regular home visits for both site-based and scattered-site tenants to ensure safe, dignified, and stable living environments
   3. Assist tenants in resolving issues that could jeopardize housing, including conflicts with neighbors, rent payments, or property concerns
4. Individualized Service Planning and Documentation:
   1. Develop and maintain individualized service plans tailored to needs and goals
   2. Maintain accurate, timely, and confidential documentation to tenant interactions, progress, and outcomes
   3. Track data related to housing stability, health outcomes, and service utilization for reporting purposes
5. Crisis Intervention and Problem-Solving:
   1. Respond to tenant crises, including mental health emergencies, substance use relapses, or eviction risks
   2. Implement conflict resolution strategies and provide de-escalation support when necessary
6. Program Oversight and Collaboration:
   1. Collaborate with property management staff to ensure tenant needs are met without disrupting housing operations
   2. Work with other program staff to ensure consistent policies and procedures across scattered-site and site-based housing
   3. Participate in team meetings, case conference, and program planning sessions
7. Community Engagement and Life Skills Support:
   1. Support tenants in developing independent living skills, including budgeting, meal planning, and household management
   2. Encourage all case management activities comply with organizational policies, HUD guidelines, and confidentiality requirements
8. Continuous Improvement"
   1. Identify gaps in services or barriers to housing stability and propose solutions
   2. Attend professional development opportunities to maintain knowledge of best practices and PSH and case management
9. Collaboration and Teamwork:
   1. Work effectively as part of a multidisciplinary team, including program staff, property management, and external partners, to coordinate high-quality services for tenants
   2. Participate in regular case conference, staff meetings, and collaborative program planning sessions to ensure consistency, communication, and shared best practices
   3. Establish and maintain proactive, professional relationships with community agencies, service providers, and internal colleagues
   4. Support a positive team culture by sharing necessary information, problem-solving collaboratively, and contributing to organizational goals and objectives