Job Details

Customer Service Representative

In this remote position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

What You'll Do:

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
• Use your computer skills to research requests and accurately record the details of your calls / contacts
• Manage assigned cases from beginning to end by researching and assisting customers until case resolution
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Skills for Success:

Required Skills:

• Excellent written and verbal communication skills
• Ability to navigate a computer and the web
• Typing skills (minimum 25 words per minute)

Eligibility Requirements:

• High school diploma or equivalent
• Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the call center's hours of operation:
• Monday through Saturday
• 8 a.m. to 9 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements:

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience:

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Why Join Our Morley Family:

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides -- your total compensation package.

Health & Wellness Benefits:

Medical and prescription coverage, including...