Job Details

Join to apply for the Commercial Lines Account Manager - Construction, Contractors (Remote Opportunity) role at Insurance Office of America.

The position is fully remote, with candidates located in the Eastern or Central Time Zone. Applicants must have a dedicated, distraction?free workspace and may be required to work onsite in a hybrid capacity if they reside within a 50?mile radius of a branch location. Please view our branch locations at ioausa.com/locations.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day?to?day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals, and the renewal process.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity/suspense and ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

• 3+ years of commercial lines account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem?solving, and decision?making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

What We Offer

• Competitive salaries and bonus potential.
• Company?paid health insurance.
• Paid holidays, vacations, and sick time.
• 401K with employer match.
• Employee stock plan participation.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

Application Process

• 30?Minute Phone Screen, Online Assessments, and Interview(s).

Salary Range

Pay For Transparency Salary Information: The expected pay range for this position is $60,000 to $90,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.