Job Details

Overview

A little about us

Since our inception in 1995, CC's Coffee House has remained one of the greatest places to work in every neighborhood we serve. Our mission to serve everyone better than anyone else is a guiding principle that applies to our guests as well as one another.

SUMMARY

Follows and models the values, mission, and culture of CC's; responsible for driving sales growth and controlling costs to deliver strong business results. Manages all areas of accountability, including daily operations such as store accounting, inventory, cash-handling, staff and team member development, and supervision of Assistant Managers and team members. Always ensures exceptional guest experiences and operational excellence.

Responsibilities

• Responsible for overall store profit results versus targets; analyze business performance, develop and execute plans to achieve results.
• Provide financial reporting including P&L reviews/projections, quarterly inventory reports, weekly labor reports, and daily sales recaps to the District Manager.
• Recruit, interview, hire, and develop team members who exemplify CC's culture and values. Lead performance appraisals, coaching, counseling, motivation, and recognition activities to retain and grow the store team. Perform these tasks in conjunction with Assistant Managers.
• Supervise Assistant Managers and, when on shift, supervise team members.
• Manage day-to-day operations by scheduling and managing labor, ordering products and supplies, and controlling waste.
• Build sales plans by utilizing marketing strategies and community involvement. Lead Local Store Marketing efforts and execute promotional campaigns provided by the Marketing Department.
• Ensure cash security procedures are followed; prepare daily settlements and bank deposits in accordance with company policy. Monitor transactions to minimize losses and prevent theft.
• Maintain high standards of guest service, speed, and quality. Ensure guests are greeted, served, and engaged according to company standards. Coach team members to deliver table touches and create memorable guest experiences.
• Supervise team members to ensure espresso drinks, brewed coffee, pastries, and other products are prepared following company recipes and procedures.
• Perform inventory counts per schedule; investigate variances and take corrective action.
• Ensure store equipment, facilities, and merchandise displays are maintained according to company guidelines.
• Enforce compliance with OSHA, health codes, and company safety/security policies. Recommend and implement improvements to enhance safety, quality, and efficiency.
• Drive to and from the bank for deposits, as well as to team meetings, job fairs, training, and other events, as needed.
• Other duties as assigned.

Supervisory Responsibilities

• Serve as the final authority on personnel issues, including hiring, termination, and performance management. Consult with Assistant Managers with respect to such personnel issues regarding team members and give feedback received from Assistant Managers proper consideration in decision-making.
• Supervise Assistant Managers and, when on shift, supervise team members.
• Oversee team member and Assistant Manager training and orientation through instructor-led and video-assisted programs.
• Resolve issues related to guest service, staff, systems, inventory, and ordering.
• Act as a leader and source of information for team members and Assistant Managers regarding company policies, training, and problem-solving.
• Succession planning by identifying and developing high-potential team members and Assistant Managers.
• Modeling CC's values and fostering a positive, inclusive team environment.

Qualifications

• Education/Experience: Associate degree in business, hospitality, or related field preferred; or 3–5 years of progressive experience in restaurant, retail, or hospitality management; or equivalent combination of education and experience.
• Demonstrated P&L management skills, strong business acumen, and ability to drive financial results.
• Proven leadership, organizational, and people development skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Strong communication skills: ability to prepare reports, write correspondence, and speak effectively before groups of team members or guests.

Requirements

• Minimum of 3 years management experience in restaurant, retail, or hospitality.
• Must be able to work a minimum of 45 hours per week, including evenings, weekends, and holidays as needed.
• Ability to stand for long periods of time and lift up-to 40 lbs. as part of daily store operations.
• Valid driver's license and reliable transportation for required travel (bank deposits, meetings, training, etc.).