Job Details
End User Technical Support Analyst
2025-11-10 Abacus Baton Rouge,LA
Description:
Technical Support Analyst (2 Resources)
The scope of the proposed services will include the following:
The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be:
- State Capitol Building - 900 North Third Street, Baton Rouge, LA 70802
- Governor's Mansion - 1001 Capitol Access Road, Baton Rouge, LA 70802
Technical Support Analyst (2 Resources)
The scope of the proposed services will include the following:
- Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
- Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
- Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
- Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
- ssist with Microsoft M365 Sharepoint and OneDrive content management
- ssist with Microsoft M365 Office applications support
- Experience installing new computer hardware, software and peripherals
- Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
- 4+ years in onsite end user hardware and software technical support
- Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
- Experience supporting and managing VoIP phones
- Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products