Job Details

District Service Manager

Company: JLG Industries

JLG began in 1969, led by founder John L. Grove, to address safety concerns in the construction industry. Over the years we have remained committed to understanding challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. JLG is a global company whose products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

As District Service Manager in the Southeast (Houston) and Louisiana markets, you will maintain customer satisfaction and maximize service on all Access products. The role provides field technical service and advice to customers while delivering technical information, training and manuals necessary for safe operation and proper maintenance of JLG products.

Your impact

• Provide on‑site formal service training and instruction on repair & maintenance of JLG products.
• Identify and resolve all problems related to parts, service and warranty, including appropriate stocking levels of service parts.
• Collect and transmit data relating to service problems, design deficiencies and general maintenance issues reported on the Service Request.
• Provide field technical service and advice to customers in compliance with predetermined sales obligations.
• Deal directly with distribution on end‑user service problems.
• Supply distributors with technical information and manuals necessary for safe operation and proper maintenance.
• Coordinate schedule changes with management and company departments.
• Establish and deliver training & service programs to instruct distributors in proper maintenance.
• Recommend modifications for product improvements based on field results and feedback.
• Assess product performance and customer satisfaction or dissatisfaction with JLG products.
• Visit new distributors upon arrival of the first pieces of equipment on new models.
• Communicate any additional customer support problems or other issues to the appropriate District Manager.
• Represent the Company at regional trade shows and open houses as required.
• Always maintain goodwill of the customer and promote sales of Company products to existing and potential customers.

Minimum Qualifications

• Five or more years of related work experience.
• Ability to travel up to 70%.

Working Conditions

• This role combines office‑based administrative duties with physical activity in field or production environments.
• In the office setting, tasks may require extended computer use, sitting, and attending meetings.
• Field work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay Range

$102,800.00 – $176,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people‑first culture and offer various opportunities to support team member growth and success.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Motor Vehicle Manufacturing

Equal Employment Opportunity

Oshkosh Corporation is a merit‑based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at ...@oshkoshcorp.com.