Job Details

Sharecare Care Partner Opportunity

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize well-being by driving positive behavior change.

Sharecare is looking for a Care Partner to assist with its Home Health Business Line, CareLinx. CareLinx is a healthcare technology platform that connects families with non-medical and in-home caregivers. The Care Partner role is crucial in ensuring that caregivers have a smooth, engaging, and exciting experience at CareLinx. In this role, you will be the first point of contact for caregivers, guiding them from initial inquiry to their first shift and beyond.

Your responsibilities include identifying and interviewing suitable candidates based on member and needs, assisting with the caregiver/member matching process, and ensuring caregiver retention. You will also maintain ongoing relationships with caregivers, providing continuous support to help them succeed and maximize their impact through the CareLinx platform. Additionally, you'll offer resources and guidance to ensure caregivers feel informed, supported, and empowered to deliver exceptional care for members.

Essential Job Functions:

• Recruitment & Job Offer Management:
• Conduct interviews to ensure caregivers align with CareLinx's values and culture.
• Manage and negotiate job offers within approved ranges.
• Provide an engaging and supportive experience for caregivers.
• Partner with CareLinx Onboarding Specialists.
• Guide caregivers through platform updates.

• Shift and Program Support:
• Identify and engage qualified caregivers within the CareLinx platform.
• Collaborate with CareLinx Care Advisors.
• Provide caregivers with information on available shifts.

• Relationship Management:
• Build and maintain strong relationships with caregivers.

• Support and Engagement:
• Encourage caregivers to utilize growth opportunities.
• Collaborate with the Caregiver Engagement Team.

Qualifications:

• Strong communication skills.
• Excellent organizational skills.
• Strong relationship management skills.
• Empathy and patience.
• Adaptability to changing needs.
• At least one year of experience in customer service, recruitment, account management, or caregiver support.
• Ability to maintain confidentiality.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.