Job Details

Digital Adoption Technical Program Manager

Join KPMG US as a Digital Adoption Technical Program Manager within the Digital Nexus technology organization. KPMG is a leading provider of audit, tax, and advisory services, known for its culture of innovation, inclusive environment, and commitment to community support.

Responsibilities

• Serve as the technical subject matter expert on the WalkMe platform, guiding solution architecture, integrations, and platform capabilities while leading technical development of high-profile solutions.
• Act as a liaison between business, IT, and vendor partners to translate requirements into technical solutions, and communicate progress, timelines, and resources to senior leadership.
• Design, implement, document, and maintain WalkMe governance, including branding, change management, and best practice adoption.
• Oversee rigorous QA processes, conduct builder audits, and manage troubleshooting for key WalkMe implementations.
• Lead and mentor a team of DAP builders and analysts, fostering skill development and ensuring high-quality outcomes.
• Analyze platform usage data to identify enhancement opportunities and develop technical documentation and training materials.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful workplace.

Qualifications

• Minimum five years of recent experience in technical program management, focused on digital adoption platforms, system integrations, or large-scale enterprise software implementations.
• Bachelor's degree in Computer Science, Information Systems, or related technical field (preferred).
• Advanced proficiency with the WalkMe platform and expert-level skills in JavaScript, jQuery, HTML, and CSS.
• Strong understanding of modern web technologies, UX principles, and enterprise IT environments.
• Demonstrated ability to operationalize technical programs at enterprise scale and to mentor technical teams.
• Exceptional problem-solving, communication, and stakeholder management skills.
• Authorized to work in the U.S. without employment-based visa sponsorship; no sponsorship available.

EEO Statement

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable laws.