Job Details

Health Information Technology Manager

Reporting to the Senior Associate Director of Operations, the Health Information Technology (IT) Manager leads in the strategy, implementation, operation, support, maintenance, and improvement of the IT infrastructure of the Student Health Center. Oversees technology application to ensure the confidentiality, integrity, and availability of information and systems. Effectively utilizes data to improve healthcare outcomes and to enhance student access. Supervises the staff and functions of the Health IT Office to support the operations of both departments in addition to managing all aspects of health information. The Manager must possess a deep appreciation for a collaborative care model and a commitment to advancing the divisional priorities, and cultivating a working relationship with Our Lady of the Lake Health.

Job Responsibilities

Program Support - 30%

Researches, recommends and procures software, hardware, and cloud-based technology solutions. Oversees the testing, integration, support, administration, maintenance, and disposal of all applications and systems including 250+ endpoints, 50+ printers, hardware peripherals, audio-visual, fax, telephony, diagnostic imaging, laboratory, electronic health record (EHR) system, e-prescribing, SMS, data interface, immunization compliance, asset management, work management, web, system imaging, file, and print server systems. Identifies and oversees required system modifications, upgrades, and enhancements to improve existing IT infrastructure and processes.

Leadership & Strategic Resource Oversight - 25%

Provides administrative and technical supervision of a team of two IT Analyst. Acts as a liaison between departments and vendors. Facilitates technical consultation with staff, vendors, and LSU Information Technology Services on systems and processes. Serves committees/teams at a departmental, divisional, and university level. Provides financial and administrative direction, which includes oversight of the IT budget. Utilizes data resources and software tools appropriately to support departmental priorities. Oversees and maintains accurate licensing and asset inventories.

Quality Control - 25%

Leads projects with an emphasis on quality, productivity, and consistency. Manages operating procedures, information flowcharts, IT policies, configuration baselines, standards, job-aids, and forms to effectively standardize and enforce appropriate utilization of information technology. Conducts workflow analysis and redesign to optimize system functionality and student access. Collects, consolidates, analyzes, and submits large data sets for departmental and university needs, including public health emergencies.

Access Management - 15%

Implements and manages appropriate role-based security permissions to system, adhering to departmental and university policies. Supports the development and deployment of unified endpoint system images adhering to documented system configuration standards. Tests and implements Microsoft Group Policy. Coordinates system downtimes while communicating with affected end-users in a timely fashion. Diagnoses problems, evaluates solutions, and communicates resolutions to staff and administration. Continuously works to define, correct, and prevent issues relating to the confidentiality, integrity, and availability of health data and associated systems.

Other Duties - 5%

Performs other duties as assigned by the Executive Director and direct supervisor. This includes but is not limited to efforts that support broad division/institution efforts including engaging in in-service opportunities for the division, and other special projects.

Minimum Qualifications

• Bachelor's Degree with at least five (5) years of experience managing complex IT or similar projects.
• Experience managing Microsoft Windows Server, Microsoft Active Directory, configuring Microsoft file shares, configuring hosts using TCP/IP, Microsoft Group Policy management.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Bachelor's Degree
• Five (5) years or more years managing complex IT or similar projects.
• Two (2) years experience managing database applications.
• Experience working in an ambulatory health care setting. Experience working with Medicat or other electronic health record. Microsoft MCSA or MCSE certification.

Preferred Certifications

• Comp TIA A+ or Comp TIA Healthcare IT Technician Certification(s).

Special Requirements/Expectations

Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy 67.

This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

This position will require a physical evaluation based on the physical demands required.

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of an emergency or closure.

Ability and willingness to work some evening and weekend hours.