Job Details

Junior Computer User Support Specialist

GovCIO is currently hiring for a Junior Computer User Support Specialist for our US Coast Guard program. This position is fully remote. The role involves providing technical support for computers and associated networks, including installing, troubleshooting, servicing, and repairing personal computers, network equipment, and related software and hardware.

Responsibilities include:

• Installing, troubleshooting, servicing, and repairing personal computers and network equipment.
• Connecting personal computers and terminals to existing data networks.
• Maintaining network diagrams and circuit records.
• Instructing users in the use of personal computers and networks.
• Investigating information, network, and communications needs of users and making recommendations.
• Performing basic PC, PBX, and network software programming.
• Conferring with staff, users, and management to establish requirements for new systems or modifications.
• Maintaining records of daily data communication transactions, problems, and remedial actions.
• Developing training materials and procedures and training users in the proper use of hardware and software.

Qualifications:

• Bachelor's with 2-5 years (or commensurate experience) required.
• Clearance required: ability to obtain and maintain a Secret clearance.

Company Overview:

GovCIO is a team of transformers passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We need great people to help us do great things for our customers, our culture, and our ability to attract other great people. Are you ready to be a transformer?

What You Can Expect:

During the Interview Process:

• Virtual video interview conducted via video with the hiring manager and/or team.
• Camera must be on.
• A valid photo ID must be presented during each interview.

During the Hiring Process:

• Enhanced Biometrics ID verification screening.
• Background check, to include criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years).

Employee Perks:

At GovCIO, employees have access to a range of perks and benefits to support their personal and professional well-being, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: USD $50,000.00 - USD $61,000.00/Yr.