Job Details

Benefits:

Opportunity for advancement

Signing bonus

Training & development

We're looking for an enthusiastic and customer-focused individual to join our team as a Call Center Customer Service Representative. In this role, you will be the first point of contact for our customers, providing essential support and ensuring a positive experience with every interaction. If you enjoy problem-solving, thrive in a fast-paced environment, and have a passion for helping people, we encourage you to apply!

Key Responsibilities

Handle Inbound and Outbound Communications: Efficiently answer a high volume of incoming calls, and in some cases, make outbound calls to follow up with customers.

Provide Exceptional Customer Support: Address customer inquiries, resolve complaints, and troubleshoot issues regarding our products and/or services with professionalism and accuracy.

Process Information: Accurately enter and update customer information, details of inquiries, and resolutions into our CRM (Customer Relationship Management) system.

Problem Resolution: Identify, research, and resolve customer issues in a timely manner, escalating complex problems to the appropriate internal teams when necessary.

Product Knowledge: Maintain a deep understanding of our company's products, services, and policies to provide accurate information.

Meet Performance Metrics: Consistently meet or exceed established performance goals for call handling time, first-call resolution, and customer satisfaction (CSAT) scores.

Adherence to Procedures: Follow all company policies and procedures to ensure compliance and consistency in service delivery.

Qualifications

Required

Education: High school diploma or equivalent.

Communication Skills: Excellent verbal and written communication skills with a professional and friendly telephone demeanor.

Problem-Solving: Proven ability to listen, empathize, and quickly diagnose and solve customer issues.