Job Details

Job Description

The Patient Financial Services Training Specialist is responsible for establishing training programs for all employees with Patient Access roles/duties. Communicates with other departments to expedite all patient financial services processes. Relies on extensive experience and judgment to accomplish responsibilities and leads and directs the work of others.

Responsibilities

1. Education/Training Programs
   1. Making recommendations to management on the annual training plan and activities across all FMOLHS markets.
   2. Advises management of key issues that require re-education of existing staff.
   3. Serves as the primary reporting contact over the Patient Financial Services Training reporting function, keeping the Manager of Patient Financial Services and other key stakeholders informed of performance and trending.
   4. Responsible for analysis of performance and collaboration with other FMOL market Patient financial Service Training Specialists and hospital Patient Financial Services leadership to improve quality of work performance.
   5. Serves as the point person among the Patient Financial Services Training Specialists, coordinating approach/activities and dissemination of key Patient Financial Services policy and news to department leaders, managers, supervisors and other relevant Patient Financial Services staff.
   6. Facilitates regular meeting for purposes of education, Quality of Work monitoring and feedback inquiries. Submits timely minutes of meetings in accordance with facility requirements, ensures team members have the tools necessary to achieve goals.
   7. Work closely and professionally with ancillary departments in an effort to maintain standard processes and provide a team approach. Create and maintain all documentation of training materials.
   8. Conduct baseline competency testing, post training competency testing and new hire course training.
   9. Regularly educate/round with all registration staff providing information regarding changes pertinent to their roles. Work with FMOLHS trainers to ensure excellent quality of work is achieved to meet established standards.
   10. Educational in service for staff has been completed for all patient financial services staff concerning scheduling processes.
   11. Staff training manual is kept current and updated for new hires and re-training of the staff.
   12. Maintain training schedule for new hire training and continuing education of team members.
2. Quality
   1. Assess employee low performance scores to determine training needs and implement appropriate training to ensure success.
   2. Create a monthly QA process of team members. Training is provided to all patient financial services staff and training documentation/competency checklist is completed correctly at the end of the training period.
   3. Monthly audit reports are reviewed, and discrepancies of staff errors are analyzed and responded to with manager.
3. Other Duties as Assigned
   1. Performs other duties as assigned.

Qualifications

Experience: Minimum of 2 years of teaching or training experience

Education: Bachelor's Degree

Special Skill: Multi-tasking and critical thinking skills; professional appearance, good
communication skills, dependability, flexibility, teamwork. Knowledge of hospital billing, collections and customer service. Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility and teamwork.