Job Details

Patient Advocacy Specialist

The Patient Advocacy Specialist is accountable to the Director of Patient Experience and is responsible for the patient experience while at our facility. Assist in developing and implementing the service excellence plan, internal and external market research, and advocacy among our constituents to influence our mission of Service. This includes support to nursing administration, staff, and our patients. Further the Patient Advocacy Specialist will monitor, report, and communicate progress of the plan. The Patient Advocacy Specialist will assure the patient experience exceeds expectations. This position is responsible for ongoing gathering of data from our patient satisfaction survey vendor. The position will develop and implement team member education as it relates to the patient experience. The Patient Advocacy Specialist will round on all patients on a regular basis and gather feedback from the patient as it relates to their stay at the facility and report quarterly as required by the Franciscan Missionaries of Our Lady Health System. The Patient Advocacy Specialist will manage the patient grievance process and assist in developing solutions.