Job Details

Posted 2 days ago

Description

Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to be our next guest services manager. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful stay at our property. Other responsibilities include hiring and training staff, resolving guest problems or complaints, and increasing the profitability of the hotel by improving occupancy rates through up-selling strategies. Our ideal candidate has two or more years in a team management role, preferably in hospitality. Apply now if you are ready to advance your career with an exciting leadership role!

Responsibilities

1. Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
2. Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
3. Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
4. Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner

Qualifications

1. Have superb communication skills, management skills, and multitasking skills
2. Prior hospitality experience of 3 years is required for this position
3. This role requires a strong emphasis on putting the guest first and providing exceptional customer service

Compensation

$16 - $19 hourly

About Holiday Inn College Drive

Holiday Inn College Drive is a 140-room full-service hotel on the College Drive I-10 corridor.

We offer a full bar and restaurant, huge onsite gym and pool facilities, plus a concierge bar on our top floor.

We routinely offer 5-star service and amenities for our guests and patrons. Look us up for your next group stay or corporate event!