Job Details

The Operations Manager is responsible for meeting the customer's needs and assuring good customer service through managing the day-to day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations and reacting promptly to customer questions and concerns, and having responsibility for the business unit's financial performance. The Operations Manager will also maintain a high functioning employee base through solid HR practices and safety education and awareness programs. MAJOR RESPONSIBILITIES/ ACTIVITIES: General Functions: Manage daily activities and costs associated within department. Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance. Problem solving and providing clear, supported and concise recommendation to management. Utilization of key performance indicators...Operations Manager, Operations, Manager, Technical Support, Field Technician, Manufacturing