Job Details

Join the Target Team!

As a Fortune 50 company with over 400,000 team members globally, Target is not only an iconic brand but also one of America's leading retailers. We provide an exciting opportunity for individuals to help families discover the joy of their everyday lives. Our values emphasize caring for our communities and creating growth opportunities for our team members. Our purpose defines who we are and guides how we work together as one strong team.

Your Role in Service & Engagement

As a Guest Experience Advocate, you will play a vital role in enhancing the experience of our guests by providing exceptional service and engagement. You will support both in-store and digital services that drive guest loyalty and ensure a smooth shopping experience at checkout, guest services, and more.

In this role, you will gain the skills and experience needed to:

• Communicate effectively with guests to foster an inclusive and positive shopping experience.
• Combine problem-solving and decision-making skills to enhance guest satisfaction.
• Adapt to various guest interactions and situations with ease.
• Promote Target's offerings and services enthusiastically.

Your Responsibilities Will Include:

• Fostering a service culture that prioritizes guest experience through adherence to our service standards.
• Creating a welcoming atmosphere by greeting all guests sincerely.
• Observing guest needs proactively to offer assistance or engage in meaningful conversations.
• Engaging with guests politely to understand and address their specific requirements.
• Being knowledgeable about in-store products and services to enhance the guest experience.
• Thanking guests genuinely and expressing our appreciation for their choice to shop at Target.
• Scanning and bagging items efficiently while adhering to food safety standards.
• Minimizing guest wait times without sacrificing service quality.
• Informing guests about current promotions, upcoming brands, and store events.
• Educating guests on Target's loyalty programs and assisting with sign-ups as necessary.
• Helping guests utilize the Target App's features effectively.
• Understanding and explaining all fulfillment services to ensure guests get the help they need.
• Processing returns while adhering to relevant policies and cooperating with leadership when necessary.
• Collaborating with team leaders to de-escalate challenging situations while maintaining a positive shopping experience.
• Assisting guests with Order Pick-Up and Drive-Up services while maintaining compliance with regulations.
• Maintaining a clean and organized work area, including managing abandoned items and supplies.
• Demonstrating a commitment to ethical conduct, safety, and compliance.
• Engaging in various store duties as needed based on business demands.

Are You a Good Fit?

This role may be perfect for you if:

• You thrive in a fun, energetic environment and enjoy working with others to serve guests.
• Providing extraordinary service that makes guests excited to return is something you take pride in.
• You love interacting with people and find joy in making their day better.
• You prefer an active job rather than a standard desk role.

Target provides comprehensive training to equip you with all the information necessary to succeed as a Guest Experience Advocate. However, here are some key skills we're looking for:

• Effective communication and positive interaction with guests.
• A welcoming attitude toward guests and coworkers.
• Strong attention to detail while managing multiple tasks.
• Willingness to educate and engage guests about products and services.
• Proficiency in using technology and operating various devices.
• Ability to stay composed in a fast-paced setting.

Additional Requirements:

• Accurate cash handling skills.
• Comfortable working in different temperatures and conditions.
• Ability to lift and move merchandise as required.
• Flexible scheduling availability, including nights, weekends, and holidays.
• Willingness to remain active throughout your shift.

Target's Commitment:

We care deeply about our team members and offer a range of competitive benefits that extend beyond just wages.

If you require assistance with the application process due to a disability, please visit your nearest Target store for support.