Job Details

The Branch Manageris responsible for guiding and managing their team to provide quality service to members in account transactions, loan applications, and new accounts. They are responsible for overseeing the daily operations of the branch to ensure efficient service delivery, strong staff performance, and high levels of member satisfaction. This role requires sound judgment to solve problems within established policies and guidelines, as well as a commitment to excellence in member service, compliance, and operational standards. This role is directly responsible for managing branch operations and personnel in a way that delivers above-average performance.

A Day in the Life of a Branch Manager INCLUDES:

• Providing strong leadership and development to the team within their branch.
• Responsible for all functions related to the management of the branch staff, including but not limited to resolving employee conflict, enforcing accountability standards and policies through coaching or disciplinary action, staffing and scheduling, and performance evaluations.
• Ensuring new and existing branch staff are adequately trained in all areas and can provide high-quality member service.
• Overseeing all aspects of membership, including fraud prevention and loss, deposit accounts, and loan and new account queue management to increase profitability and protect Credit Union assets.
• Handling escalated or complex member concerns professionally, working to resolve issues and mitigate reputation risk.
• Leading and participating in community outreach initiatives to promote brand visibility and increase engagement.

Branch manager Skills and qualifications include:

• 5 years of financial institution experience to include a combination of teller and/or contact center with a minimum of 1 year of lending or loan processing experience.
• 3 years of supervisory experience within a financial institution.
• Must be eligible to be licensed to sell all necessary insurance products.
• 4-year college degree in Business Administration, Finance, or another business-related field.
  • Additional experience may be considered in lieu of meeting education requirements.
• All candidates must be eligible to be licensed to sell all necessary insurance products.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Supervisory experience is a plus.

Other things you may want to know about this position:

• Work Schedule
  • Monday - Friday
    • 8:00 am - 5:00 pm
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our Postal Branch located at 510 N 6th St, Baton Rouge, LA 70802.

Why should you join the Pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All Credit Union campuses are tobacco and vape-free.