Job Details

About Us:

The Emerge Center is a non-profit organization dedicated to serving the community by empowering children with autism and individuals with communication challenges to achieve independence through innovative and family-centered therapies.

Position Overview:

We are seeking a motivated and compassionate Intake Coordinator to join our team. The Intake Coordinator plays a crucial role in ensuring a smooth and efficient intake process for new clients and their families. This position requires excellent communication skills, attention to detail, and a strong commitment to providing exceptional customer service.

Duties and Responsibilities:

• Track all incoming referrals and disseminate to the correct professional for follow-up.
• Initiate, monitor, and complete the phone screen/intake process for speech, occupational, Applied Behavior Analysis therapy and Behavioral Health referrals in a timely manner.
• Maintain accurate records regarding intakes and services.
• Assist with coordination of scheduling Intakes for Applied Behavioral Analysis therapy services.
• Provide families with information regarding applicable resources, both internal and external.
• Orient new clients regarding group speech and occupational therapy services upon their first visit as needed.
• Corresponds with referring physician offices when clarification is required for requested services
• Maintain a healthy working relationship with other staff members to ensure continuity of care for Emerge clients

Essential Job Functions:

• Regular attendance
• Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.
• Ability to communicate proficiently in English via email, phone, and in person
• Ability to access, accurately input, and retrieve information from a computer
• Ability to learn third party scheduling system
• Ability to maintain a positive attitude when working under deadlines
• Ability to meet departmental benchmarks
• Ability to work collaboratively with others

Additional responsibilities may be added at any given time in order to help maintain efficient workflow for the Center.

• Must pass state and federal background checks.
• Must pass a drug test.