Job Details

We are seeking a reliable and service-oriented Systems Administrator to provide on-site and remote support for business-critical applications and users. This is a tactical, hands-on role focused on stabilizing legacy systems, optimizing application performance, and ensuring seamless technical support for a team that spans both in-office and mobile environments.

This position offers strong visibility, autonomy, and a clear path to future leadership opportunities for the right candidate.

Key Responsibilities

Line-of-Business Application Support

• Serve as the primary technical point of contact for line of business applications-user access, job monitoring, troubleshooting.

• Troubleshoot SQL-based integrations, APIs, and third-party application connections.

• Assist in building and maintaining SQL reports and dashboards for operational and leadership use.

• Partner with vendors to resolve system issues, manage updates, and ensure business continuity.

• Maintain clear documentation for workflows and support processes.

End-User & Device Support

• Deliver in-person and remote support across all departments, including remote/mobile users.

• Support mobile technologies including tablets, smartphones, and handheld scanners.

• Communicate and coordinate with clients to help resolve their technical issues.

• Resolve escalated issues not handled by Tier 1 support (you'll oversee one Tier 1 tech).

• Set up and configure desktops, devices, and peripherals to meet departmental needs.

• Provide user training on system workflows and tools to improve self-sufficiency.

• Escalate effectively to MSP or application vendors when needed.

Operational Support & Maintenance

• Act as liaison between internal stakeholders and vendors, ensuring alignment and responsiveness.

• Monitor system uptime and user access for mission-critical applications.

• Assist with user onboarding/offboarding and system provisioning.

• Support auxiliary devices such as barcode printers, label systems, etc.

Requirements

What We're Looking For

Must-Have Experience:

• Minimum 5 years of IT experience with a strong preference for Systems Administration

• Solid working knowledge of SQL for data queries, reporting, and basic integrations.

• Experience supporting end users and mobile devices in complex environments.

• Excellent interpersonal skills-ability to communicate clearly, listen actively, and build trust across teams.

Nice-to-Have Exposure:

• Experience with system integrations, APIs, or third-party software connections.

• Familiarity with Active Directory, Exchange, SharePoint, or virtualization tools is a plus.

Ideal Candidate Profile

You're not just a technician-you're a collaborator, a problem solver, and a communicator. You understand the importance of translating technical know-how into reliable, people-focused support. Whether you're cleaning up legacy systems or helping field teams stay connected, you keep things running smoothly-and with a positive attitude.

What's in It for You

• Competitive salary + benefits

• Stability + Innovation: Join a respected company with great people, strong leadership, and a desire to modernize IT operations

• Autonomy: Bring your ideas, streamline workflows, and drive meaningful business outcomes with support from leadership

Interested?

If you're ready to level up your impact and work with a leadership team that values IT as a business driver-not just support-we want to hear from you.