Job Details

IT Helpdesk Operations

Provide statewide onsite installation, configuration, repair, maintenance, and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals, and media.

Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards.

Utilize tracking system to document ticket resolutions.

Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e-mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes.

Train and assist end users on technical issues as a form of preventative maintenance.

In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans.

Travel to various sites as needed to carry out assigned duties.

Identify, diagnose, and assist with resolution of network issues as related to end user problems.

Restore data from backup systems using designated applications as needed for end user support.

Manage all assigned issues being handled by other internal IT units or external contractors.

Other tasks as directed.

Qualifications

Required:

• Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Ability to manage projects, assignments, and competing priorities.
• Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

Desired:

• Advanced degree.
• Minimum one year of professional experience with OTS information systems or programs utilized by the department.
• Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
• Professional experience with Windows based operating systems including installation, system administration or troubleshooting.
• Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers.
• Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
• Professional customer service experience.

Required Attachments: Please upload the following documents in the Resume/Cover Letter section.

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.