Job Details

Job DescriptionJob DescriptionSalary: $28 - $35 per hour

Position Summary:

We are seeking a part-timeClinical Operations Managerto help restore structure, drive performance, and support staff accountability across our clinical team. This role is critical to addressing gaps in productivity, documentation compliance, and client follow-through. The ideal candidate is proactive, data-driven, and confident in leading through accountability while also fostering growth and motivation among staff. This role will begin at 1020 hours per week, with opportunity to expand based on performance and evolving needs. This role will be responsible for overseeing caseload management, driving staff accountability, reviewing weekly productivity reports, and ensuring clinical operations align with organizational goals. This is a management role requiring firm follow-up, data review, and a coaching mindset to build a high-performance culture across our team.
Key Responsibilities:

• Staff Productivity Oversight
  • Monitor staff caseloads, scheduled sessions, and weekly activity reports.
  • Identify gaps in service delivery, low productivity, or missed appointments and initiate corrective actions.
  • Ensure staff are documenting reasons for client no-shows or cancellations and taking follow-up steps.
• Accountability & Performance Management
  • Conduct weekly reviews of staff performance metrics and documentation completion.
  • Establish and enforce clear performance expectations and benchmarks.
  • Hold staff accountable to expectations, including initiating performance improvement plans or disciplinary follow-up when necessary.
  • Foster a balanced approach to leadership combining accountability with mentorship and support.
• Operational Workflow & Client Assignment
  • Ensure timely assignment of clients as authorizations come in.
  • Coordinate with intake and authorization teams to ensure timely assignment and onboarding of new clients.
  • Track and report on service utilization to ensure clients are receiving timely and consistent care.
  • Monitor trends and recommend reassignment or caseload changes as needed.
• Documentation Compliance
  • Ensure timely completion of progress notes, assessments, and treatment plans in accordance with organizational policy and regulatory standards.
  • Provide coaching or disciplinary follow-up to staff who do not meet documentation timelines.
• Data Review & Reporting
  • Pull, analyze, and report weekly and monthly data related to staff productivity, caseload trends, documentation timeliness, and service delivery.
  • Identify operational bottlenecks and propose solutions to leadership for continuous improvement.
• Team Development & Motivation
  • Foster a culture of accountability, motivation, and solution-focused performance.
  • Offer support, mentorship, and coaching to staff to encourage professional growth and improved outcomes.
• Collaboration & Communication
  • Work cross-functionally with clinical supervisors, HR, and intake team to ensure seamless operations.
  • Participate in weekly team check-ins and contribute to continuous improvement efforts.
  • Recommend staffing adjustments or transitions as appropriate based on data and client needs.

Qualifications:

• Bachelors degree in Healthcare Administration, Counseling, Social Work, or a related field (Masters ).
• 3+ years of experience in behavioral health or clinical operations, with proven experience managing staff performance and productivity.
• Strong understanding of compliance, clinical documentation standards, and EHR systems.
• Skilled in using data to inform decisions and drive performance.
• Excellent interpersonal, communication, and leadership skills.

Traits:

• Strong sense of ownership and follow-through.
• Balanced leadership style firm yet supportive.
• Motivated by both client outcomes and team development.
• Organized, dependable, and solution-oriented.
• Solution-oriented and focused on measurable results.
• Able to make tough calls when needed, with fairness and professionalism.

remote work