Job Details

Raising Cane's River Center / ASM GLOBAL Job Opening

Location: Baton Rouge, LA

Position: Responsible for coordinating client needs with building staff to proper setup and smooth operation of events.

Essential Duties and Responsibilities:

• Ascertain client requirements for physical setup, security, ticketing, etc. to ensure the event runs as requested.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility departments.
• Oversee event operations, outside contractors, third-party vendors, concessionaires, etc. during events to ensure that requirements are fully addressed and executed.
• Ensure facility rules, regulations, HR policies and procedures are enforced.
• Interview, hire, supervise and schedule all part-time staff for the Event Services Department as necessary.
• Check-in part time staff for events ensuring timeliness, proper dress, posting positions for the event and conducting pre-event meetings.
• Perform upkeep of the evaluation system for the part-time Event Services staff. Assist in the development and implementation of customer service training for all facility part-time and full-time staff.
• Maintaining Event Services departmental records as required including but not limited to applications, reports, timesheets, the company scheduling system and the time clock system.
• Receive, execute and distribute orders for electrical, phone and internet services for clients and exhibitors.
• Assist in compilation of any and all part-time Event Services employee paperwork needed for Human Resources.
• Assist Supervisors with the proper documentation to turn in to HR for any potential employee disciplinary actions.
• Assist in the inventory, organization, ordering and maintenance of Event Services equipment.
• Assist in general office administration duties.
• Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operational problems and complaints.
• Inventory, order and maintain Event Services equipment.
• Observe and report facility repairs and maintenance as necessary.
• Act as point person for events and provide clients with updates as necessary for each event.
• Process Payroll utilizing ADP eTime
• Provide guidance and supervision to part-time and service staff during events. Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abiding by all ASM GLOBAL Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures.
• Serve as Manager on Duty
• Other duties as assigned.

Qualifications and Skills:

• Bachelor's degree from an accredited college or university.
• Two (2) to three (3) years related experience and/or training through event coordination or meeting planning; or equivalent combination of education and experience preferred.
• Customer/Guest service experience is required.
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast-paced environment.
• Organize and prioritize work to meet deadlines. Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to operate standard office equipment and personal computer(s) using MS Windows, MS Excel, MS Outlook, MS Word, Celayix Scheduling System and E-Time Software as well as training employees in these systems.
• Must be able to stand/walk for the duration of shift and must be able to carry and lift according to industry standards.
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
• Physical requirements include feel and reach with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.