Job Details

Call Center Representative - Baton Rouge, LA (Hybrid)

  2025-07-31     Gainwell Technologies - HMS Holdings Corporation     Baton Rouge,LA  
Description:

Were seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential. Your role in our mission Handle a high volume of inbound calls and provide accurate assistance to healthcare providers. Meet and maintain performance standards, including resolving 92% of provider calls within 35 minu...Call Center, Representative, Healthcare, Microsoft, Technology


Apply for this Job

Please use the APPLY HERE link below to view additional details and application instructions.

Apply Here

Back to Search