Job Details

Medicaid Call Center Agent

We are seeking an energetic and motivated individual to join our team as a Provider Services Call Center Agent in Baton Rouge, LA. In this role, you will assist healthcare professionals with inquiries related to Louisiana Medicaid, including billing requirements, policy clarifications, and other healthcare-related concerns. This position requires strong customer service skills, excellent communication, and the ability to navigate complex systems efficiently.

This role will involve handling high-volume inbound calls, resolving provider inquiries promptly and professionally, maintaining accurate call logs, and researching complex issues to provide timely solutions. You'll also collaborate with team members to achieve departmental goals while maintaining confidentiality and complying with HIPAA regulations. This is a temporary 3-month assignment.

Worksite: OnSite

Baton Rouge, Louisiana

Work Schedule: 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM CST

Compensation: $15.00- $16.00 Per Hour

What We Offer:

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision insurance offered after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health services for you and your family
• Additional voluntary benefits such as Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability

What You'll Do:

• Handle high-volume inbound calls, providing knowledgeable support to address concerns from the provider community.
• Meet and maintain quality and production standards by resolving 92% of calls from Medicaid providers within 3-5 minutes, ensuring contractual requirements are met.
• Interact with providers in a professional and timely manner to assist with inquiries.
• Accurately record calls in the call tracking system.
• Collaborate with co-workers to achieve and maintain departmental objectives and goals.

What You'll Bring:

• Ability to work independently with little supervision and as a team player.
• Excellent organizational, verbal, and written communication skills.
• Basic knowledge of Microsoft Office.
• Maintain regular attendance based on the agreed-upon schedule.
• Maintain confidentiality and comply with HIPAA.
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
• Capacity to multitask in a fast-paced environment and retain information effectively.

Required Education:

• High School Diploma or equivalent GED

Required Experience:

• 1-2 years of Call Center experience.
• Basic knowledge of Microsoft Office.

Preferred Experience:

• Medicaid experience.
• Medical Claims experience.

About Fortuna:

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients. Founded in 2012 by practicing professionals with more than 50 years of combined experience, Fortuna is headquartered in McClellan, California, with offices in Los Angeles, New York, and satellite locations in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.