Job Details

The Order Entry Specialist role maintains ownership and accountability of all Order Management process steps of a sales order for distributed products. This role also performs administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities:

• Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution.

• Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders.

• Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers.

• Routinely communicate with external suppliers to monitor delivery dates

• Send Sales Order Acknowledgement to the customer and communicate order updates

• Complete forms to request new customers, bill to/ship to addresses and/or vendors

• Assist with changes/updates to sales orders and purchase orders

• Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution.

• Engage necessary resources to resolve order fulfillment issues when they arise

• Follow order fulfillment process for product availability and production determination

Positional Requirements & Qualifications:

• Education & Experience

• Oracle experience preferred, but not required

• High School diploma

• College degree (preferred)

• Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)

• Skills & Abilities:

• Customer-focused attitude (internal/external)

• Highly organized

• Self-directed learner

• Effective time-management

• Detail-oriented

• Must be able to travel and have a clear driving record in accordance to company driving guidelines

• Clear background check and drug/alcohol screening

Essential Physical Functions:

• Travel: less than 5%

• Lifting up to 20 pounds

• Bending, stooping, walking