Job Details

Role Summary:

Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.

Responsibilities:
Provides supervision to a small or moderately sized team of operational, production, or service personnel.
Administers policies and guidelines that directly affect team's work activities.
Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management
Provides knowledge and support of Disaster Recovery and COOP planning and activities.
Establishes deadlines for completing assignments.
Plans and manages day-to-day delivery of the team by assigning tasks and verifying quality of the work performed.
Develops plans and roadmaps related to system/application maintenance and operations.
Maintains knowledge of industry standard tools and the implementation of tools to support the team managing system/application health.
Ability to adapt to the limitations of client's willingness/ability to adopt new tools and processes.
Uses a variety of data analysis tools and methodologies to ensure team meets or exceeds operational, contractual, and service level commitments.
Adapts team priorities to respond to client needs while maintaining adherence to budget and timing considerations.
Resolves issues elevated by team members.
Ensures timely and accurate reporting to management.
Manages day-to-day delivery of results to ensure meeting or exceeding operational contractual and service level commitments / obligations to clients.

Required Skills
6 or more years of information technology experience, with at least 3 years of this experience in management required
Bachelor's Degree

Preferred Skills
Master's Degree
ITIL, PMP, or Six Sigma Green Belt certification
Experience providing application/system operations for state agencies