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This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors.

Position Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As a Store Manager, you will be responsible for managing all aspects of the retail business, providing leadership and vision to your team to ensure that desired results are achieved. Our Store Managers oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

Characteristics of Successful Store Managers

• Master of your Business: Understands how the business works including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Able to evaluate and solve problems effectively.
• Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.

Responsibilities

• Achieve revenue and EBITDA targets while managing P&L
• Recruit, interview and hire managers and associates
• Train, mentor, and develop staff to reach potential in a growing company
• Handle hiring responsibilities including utilizing internal recruitment systems, attending hiring events, and creating pipelines for all associate roles
• Ensure proper staffing and scheduling to meet forecasted sales
• Develop strategies to maintain high Customer Satisfaction scores
• Maintain merchandising standards, ensuring an organized, clean, and engaging store environment
• Foster an inclusive environment
• Perform additional duties as assigned

Requirements

• 4+ years of experience operating/managing in similar environments
• 2+ years of supervisory or management experience leading teams
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Ability to work weekends, holidays, and evenings
• Ability to lift up to 30 lbs.
• Up to 5% domestic travel for meetings and training

Preferences

• Bachelor's Degree
• Understanding of retail systems and processes

Guitar Center is an Equal Opportunity Employer and provides fair employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected statuses. All employment decisions are based on valid job-related requirements.

If you require accommodations due to a disability or veteran status, please contact us at 1-818-###-#### ext. 2862 or ...@guitarcenter.com.