Job Details

Role Summary:
Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.
Responsibilities:
* Provides supervision to a small or moderately sized team of operational, production, or service personnel.
* Administers policies and guidelines that directly affect team's work activities.
* Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management
* Provides knowledge and support of Disaster Recovery and COOP planning and activities.
* Establishes deadlines for completing assignments.
* Plans and manages day-to-day delivery of the team by assigning tasks and verifying quality of the work performed.
* Develops plans and roadmaps related to system/application maintenance and operations.
* Maintains knowledge of industry standard tools and the implementation of tools to support the team managing system/application health.
* Ability to adapt to the limitations of client's willingness/ability to adopt new tools and processes.
* Uses a variety of data analysis tools and methodologies to ensure team meets or exceeds operational, contractual, and service level commitments.
* Adapts team priorities to respond to client needs while maintaining adherence to budget and timing considerations.
* Resolves issues elevated by team members.
* Ensures timely and accurate reporting to management.
* Manages day-to-day delivery of results to ensure meeting or exceeding operational contractual and service level commitments / obligations to clients.
Required Skills
* 6 or more years of information technology experience, with at least 3 years of this experience in management required
* Bachelor's Degree
Preferred Skills
* Master's Degree
* ITIL, PMP, or Six Sigma Green Belt certification
* Experience providing application/system operations for state agencies