Job Details

The Division of Administration/Office of Technology Services has a vacancy.

This position is located in the Administration Section. This job title has an assigned pay grade of TS-320. Req. 207359

This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to (225) ###-####. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email: ...@la.gov

MINIMUM QUALIFICATIONS:

1. Eight years of experience in information technology or administrative services; OR
2. Six years of full-time work experience in any field plus six years of experience in information technology or administrative services; OR
3. An associate's degree in information technology plus six years of experience in information technology or administrative services; OR
4. A bachelor's degree plus six years of experience in information technology or administrative services; OR
5. A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus five years of experience in information technology or administrative services; OR
6. A master's degree plus five years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

FUNCTION OF WORK:

To direct a section of the Office of Technology Services.

LEVEL OF WORK:

Administrator.

SUPERVISION RECEIVED:

Broad direction from an IT Statewide Administrator. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:

Direct over IT Statewide Managers. Other reporting relationships may be approved by SCS.

LOCATION OF WORK:

Division of Administration, Office of Technology Services.

JOB DISTINCTIONS:

Differs from IT Statewide Director 2 by the presence of responsibility for directing a highly complex section of the Office of Technology Services.

Differs from IT Statewide Administrator 1 by the absence of responsibility for administering a division of the Office of Technology Services.

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently increasing the rate of project success, and fostering a skilled and professional staff.

This is a high administrative position within the Office of Technology Services that performs a critical role that drives OTS' ability to measure, analyze, and optimize performance through data-driven insights. This position helps shape the strategic direction of OTS to impact success through effective metrics management and leadership. This position also plays a critical role in ensuring operations are in accordance with applicable laws, regulations, and internal policies. This position requires strong leadership and project management skills with the ability to lead cross-functional teams and collaboration with stakeholders. Stakeholders include OTS executives, technical and business staff, as well as OTS customer agency executives and program staff.

Job Duties

1. 40% Enterprise Metrics and Reporting- Evaluate, select, and manage the deployment of appropriate technologies, tools, and platforms for data collection, analysis, and reporting. Oversee the strategic development, implementation, and management of comprehensive metrics and analytics frameworks across OTS. Responsible for driving data-driven decision-making processes and enhancing organizational performance through the effective measurement and analysis of key metrics and KPIs. Collaborate closely with senior leadership, department heads, and data analysts to ensure alignment of metrics with business objectives and to provide actionable insights that drive continuous improvement. Oversee the creation of insightful and actionable reports and/or dashboards that communicate key metrics and performance trends to stakeholders at all levels of OTS and OTS customers. Provide guidance and training on the interpretation and use of metrics to support data-driven decision-making and performance improvement efforts. Conduct ongoing focus groups with OTS and OTS customer agencies to ensure implemented solutions meet program management requirements.
2. 30% Acts as the legal liaison for OTS, addressing agency-related legal matters and ensuring effective communication with legal stakeholders. Keeps executive management informed of critical issues and developments. Reviews and approves memoranda of understanding (MOUs) and data-sharing agreements to ensure compliance and alignment with agency objectives, state and federal law.
3. 25% Provides oversight for critical initiatives, including the records retention plan, agency IT strategic plan, Louisiana State Census Data Center, OTS Training Compliance, and the OTS Business Continuity Plan. Manages the OTS records retention process to ensure accuracy and compliance with regulations. Assists the OTS Chief Administrative Officer in coordinating and monitoring legislation that affects OTS operations or its support for other state agencies. Directs subordinate staff by assigning priorities, monitoring progress, and delivering training and guidance to support professional growth and operational efficiency.
4. 5% Performs other duties as assigned. This includes such tasks as: Directing preparation of highly complex specialized reports; Serving on design review committees and Quality Assurance teams for statewide projects; Functionally directing the work of OTS staff on an as-needed basis for relevant projects; Participating in the development and review of OTS policies and procedures.