Job Details

Salary Range: Starting at $15/hr.

Schedule: Monday-Friday, 8am to 5pm

Why work at St. James Place? Our 40 plus year reputation for excellence as the only continuing care retirement community in Baton Rouge is a great place to explore your next career! At St. James Place, we sincerely believe that our reputation for excellence is directly tied to the diverse, talented, and devoted team of people who come to work every day. It is that belief that compels us to maintain a workplace culture where people really want to come to work and give their very best. Whether a new team member, or one of our many long-term team members, a common theme here is that this is a great place to work! It may be all the smiling faces, our expectations for accountability and respect, our great benefits, our beautiful campus, the rewarding work, or the fun we have together. The ultimate reward is having the opportunity to contribute your talent and passion to our mission of providing Joyful Service, which is one of our core values. Joyful Service does not just apply to our Residents, but how we interact with one another every day.

Why work for St. James Place: Great pay and benefits, Residents who appreciate you, Discounted Fitness Membership to onsite Gym, Employee Cafe with good food and reasonable prices, Job Security, Advancement Opportunities, Clean and Safe Environment, and excellent training.

What are team members saying about working at St. James Place: "St. James Place is a wonderful, clean environment to work at. Employees and residents are very friendly. It is a very beautiful place to call home. They provided activities for all residents, no matter what level of care they receive. St. James Place also honors, rewards, and appreciates their employees." - Team Member

Education/Training/Experience

• High school diploma or GED
• Previous experience as a front desk concierge, receptionist or office assistant.
• Previous experience with multi-line telephone systems.
• Basic computer experience.

Job Duties

The Concierge-Sales and Marketing position serves as the key communication link for residents, their families, staff, guests, and potential residents by receiving and handling outside and internal calls, greeting guests, and providing assistance and information. This position is a frontline customer service representative of the Sales and Marketing Department and plays an essential role in creating a welcoming and lasting first impression that demonstrates the mission and values of our community. The Concierge position also plays a role in responding to campus emergencies and alerts.

Communication

• Answers telephone with proper greeting and pleasant demeanor
• Screens and properly transfers calls in a timely manner
• Greets residents, staff, and visitors, providing a joyful customer service experience
• Stays abreast of special events and activities and provides accurate information to residents and visitors
• Coordinates communication between the residents and departments as needed
• Maintains a desk logbook and performs procedures to open and close the desk
• Monitors and responds to email and forwards messages to the appropriate individual

Sales and Marketing Assistance

• Promptly and courteously responds to inquiries about St. James Place and forwards calls to appropriate sales representative
• Provides informational brochures to walk-in visitors
• Assures that the desk is staffed and arranges for desk relief when needed
• Assists the Sales Department with projects and special events as needed or assigned

Resident and Guest Services

• Assures that deliveries to residents are properly arranged and delivered timely
• Notifies Transportation of requests for services or pickup
• Assists residents or families with requests for services or meals
• Enters maintenance requests in work order system

Security and Alert Systems

• Monitors resident alert system and fire panels and promptly notifies the responsible parties of concerns
• Maintains knowledge of and performs procedures related to fire alarm and fire drills
• Provides information to staff and residents on the status of emergency situations or drills

Physical Requirement: Ability to work in an office environment while utilizing proper body mechanics.

Benefits

Full Time Benefits

Part Time Benefits

PRN Benefits

Health Insurance

Dental Insurance

Holiday Pay for working the holiday

Dental Insurance

Vision Insurance

403(b) Retirement Plan with company match

Vision Insurance

Short-term Disability

On-site Fitness Center Membership

Short-term Disability

Company Paid Life Insurance

On-stie employee cafe

Company Paid Life Insurance

403(b) Retirement Plan with company match

Discounted Fitness Center Membership

Employee Assistance Program

Employee Assistance Program

Discounted Fitness Center Membership

403(b) Retirement Plan with company match

EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.