Job Details

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a "WOW" member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.A Day in the Life of a remote Contact Center representative INCLUDES:* Answering member phone calls and providing first-call resolution on various financial issues.* Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.* Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.* Accurately processing member transactions over the phone.* Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.Remote Contact Center representative Skills and qualifications include:* A High School Diploma or equivalent.* 1 year of customer service experience.* Must meet the requirements for our Telecommuting Program (More information below!)* Excellent oral, written, and telephone communication skills.* Strong problem-solving and member service skills.* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.Other things you may want to know about this position:* Work Schedule*